Shipping

AUSTRALIAN ORDERS

If you are deciding whether to choose STANDARD OR EXPRESS post, see Auspost for shipping estimates FROM suburb: Falcon, 6210.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/                     

FREE STANDARD SHIPPING to all AUSTRALIAN RESIDENTS ON ORDERS $75 and above. 

EXPRESS SHIPPING to all AUSTRALIAN RESIDENTS is a flat fee of $5. (This is for orders between $75-$150) .

You may choose which shipping method you prefer at Checkout.

ORDERS OVER $150 WILL HAVE FREE EXPRESS SHIPPING!                         

We post all orders using Australia Post & Compostable Satchels. All orders placed will have same or next day dispatch and should arrive to you within 1-3 business days for express, or 2 – 6 business days for standard delivery if you are located in the metro areas within Australia. 
Regional areas may take longer, 3  7 days.

* Please note we only dispatch orders Monday - Friday & not on public holidays. 
* Aus Post only delivers Monday  Friday


Please refer to the Delivery Times section on the Australia Post website.
http://auspost.com.au/parcels-mail/domestic-delivery-times.html 

As soon as we have dispatched your order we will email you with confirmation and a tracking number. Please use this tracking number on the Australia Post website http://auspost.com.au/track/track.html?id  to follow your items whereabouts. If you do not receive your parcel after the estimated delivery times please contact Australia Post and quote the tracking number provided.

 

PLEASE NOTE: Deliveries are out of our control so please keep this in mind whilst waiting for your order. If you haven't been home or you think your parcel is overdue we suggest you call your local post office as your parcel may be awaiting collection. We are not liable and take no responsibility for lost or missing parcels. Once we have dispatched an item, it then becomes the responsibility of Australia Post.


To view our Returns Policy, please click here: 

https://kaimu.com.au/pages/returns

 

INTERNATIONAL SHIPPING

We ship worldwide! All international orders are distributed within 48hrs Monday to Friday via DHL or Australia Post.

PLEASE NOTE: Deliveries are out of our control so please keep this in mind whilst waiting for your order. If you haven't been home or you think your parcel is overdue, please contact us via email with your order and tracking number and we will see what we can do. We are not liable and take no responsibility for lost or missing parcels. Once we have dispatched an item, it then becomes the responsibility of the Postal service. 

 

NEW ZEALAND

We offer FREE STANDARD shipping for all orders over $150.
For orders under $150, we have a flat rate of $10 up to 1kg, and $15 between 1-2kg parcels.

 

REST OF THE WORLD 

We offer FREE STANDARD shipping for all orders over $249.
For orders under, we charge a flat rate $10 up to 500g, $15 for 0.5-1kg, and $20 for 1-2kg parcels. 

Please note: These rates exclude some countries.


To find out Shipping Rates for your country, you can view the rates based on what you are ordering during the checkout process, otherwise please contact us here prior to ordering.

 

CUSTOMS DUTIES AND TAXES ON INTERNATIONAL ORDERS

While we do our best to avoid customs duties and taxes on International orders, in the event that an international shipment attracts custom duties and taxes, you are required to pay all Duties and Taxes on the order upon the arrival of your goods in your country. To calculate whether your order will attract and taxes, please use the duty calculator HERE